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Rottatours POS & Online Booking

Rottatours POS & Online Booking

Rotterdam, Netherlands

Category:

Website

2

Team members

involved

Members involved

Members

involved

Client:

Rottatours

Carlos Ivorra

Founder

A booking isn't done when someone clicks reserve. It's done when the payment clears, the confirmation lands and the data is captured. We connected all of it.

We connected Rottatours' booking, payments and data into one automated system: a reservation calendar integrated directly into the site, Stripe wired in for payments, and Klaviyo handling booking confirmations and data collection automatically. Every reservation now flows through a single connected pipeline, from the moment someone picks a date to the confirmation in their inbox.

We connected Rottatours' booking, payments and data into one automated system: a reservation calendar integrated directly into the site, Stripe wired in for payments, and Klaviyo handling booking confirmations and data collection automatically. Every reservation now flows through a single connected pipeline, from the moment someone picks a date to the confirmation in their inbox.

Rottatours runs Spanish-language tours across Rotterdam, Delft and The Hague. Taking bookings was one thing, but making them work end to end was another: availability, payment, confirmation and customer data all needed to connect without manual steps. Without that, every reservation meant chasing details by hand and losing valuable customer information along the way.

Rottatours runs Spanish-language tours across Rotterdam, Delft and The Hague. Taking bookings was one thing, but making them work end to end was another: availability, payment, confirmation and customer data all needed to connect without manual steps. Without that, every reservation meant chasing details by hand and losing valuable customer information along the way.

Key Spaces

Tour Booking Calendar Integration:

A reservation calendar integrated directly into the website, so customers see real availability and book a specific date and slot without leaving the site. Availability, capacity and scheduling are handled in one place, removing the back-and-forth that used to sit behind every reservation and giving the team a clear, live view of what's booked.

Stripe Payment Integration:

Stripe connected into the booking flow so payment happens in the same seamless step as the reservation. Customers confirm and pay in one motion, securely, and the business gets reliable, automated payment processing with no manual invoicing or chasing, turning a tentative booking into a confirmed, paid spot instantly.

Klaviyo Confirmation & Data Point Collection:

Klaviyo integrated to fire automated booking confirmations the moment a reservation is made, and to capture every customer's data straight into the CRM as it happens. Each booking becomes both a confirmed sale and a structured contact, feeding an audience the business can segment, remarket to and build on, so no reservation is ever just a one-off transaction.

Project Rework Highlights

Details

Scope

End-to-end booking and payments automation: calendar integration, Stripe payment processing and Klaviyo confirmation and data capture, delivered as one connected system rather than separate tools bolted together. [duración aquí cuando me la des]

Stack & Tools

Built around a website booking calendar, Stripe for payments and Klaviyo for automated confirmations and data collection, all integrated to run as a single hands-off pipeline.

Approach

We treated a booking as a full chain, not a single click: check availability, take payment, confirm, capture the data, every link automated so nothing depends on manual follow-up. The result closes the loop between a reservation and a retained customer, so Rottatours gets paid faster and keeps the audience data most tour businesses let slip away.

Timeline

Two weeks from kickoff to a fully working system, including end-to-end testing of the booking, payment and confirmation flow.


Check the full project!