05 August, 2026
Welcome to Kanso!
These Terms of Service ("Terms") outline the rules and conditions for using our website and services. By accessing or using our services, you agree to comply with these Terms. If you do not agree, please do not use our services.
Services
We provide digital agency services, including branding and visual identity, website design and development, CRM and automation, marketing strategy and execution, and marketing operations and optimization. The scope, pricing, and timeline of each engagement are outlined in the corresponding project agreement or proposal.
Scope of the Service
Each project includes exclusively the tasks detailed in the agreed proposal or scope document. Any feature, section, or adjustment not contemplated in that scope will be treated as additional work and quoted separately.
Client Responsibilities
To ensure a smooth process, clients must:
Provide accurate and complete project details.
Communicate promptly regarding approvals and requested changes.
Make timely payments as agreed in the project proposal.
Grant Kanso and its partners access to the platforms, accounts, or materials needed to deliver the service.
Payments & Fees
Pricing for services is specified in each individual proposal.
Projects are generally invoiced before work begins, unless otherwise agreed in writing.
Any work requested outside the agreed scope will be quoted and charged separately.
Delays in payment may result in delays to the project timeline.
Service Limits & Revisions
Once a deliverable has been handed over, minor adjustments or content changes (such as editing text or making small visual tweaks) may be resolved within the hours already included in the client's active plan, where applicable, at no additional cost. Structural changes or new functionality fall outside this scope and will be quoted separately.
Revision rounds are not limited in number, though the time spent on them is counted against the hours included in the agreed plan or proposal. When a client is expected to provide content, materials, or feedback, they are responsible for delivering it with reasonable notice; delays on the client's side may affect delivery dates.
Intelectual Propertry
All designs, code, copy, and creative work produced by Kanso remain Kanso's intellectual property until the corresponding payment has been received in full, at which point ownership transfers to the client as agreed in the proposal.
Clients may use the delivered work for their own personal or business use but may not resell or redistribute it without permission.
Kanso reserves the right to showcase completed work as part of its portfolio, unless the client requests otherwise in writing.
External Tools and Third Party Costs
Subscriptions to any external tools required for the service (such as CRM platforms, email marketing tools, hosting, or similar) are not included in Kanso's fees and are the client's responsibility. Kanso can support the client with the setup and management of these tools where needed.
Cancellations & Refunds
Cancellation terms vary depending on the project agreement.
Deposits or upfront payments may be non-refundable once work has commenced.
Refunds, if applicable, are handled at Kanso's discretion based on project progress.
Liability & Warranty
Kanso strives for excellence but does not guarantee specific business outcomes, such as revenue, rankings, or conversion figures.
Kanso is not responsible for issues arising from third-party platforms, plugins, or tools used as part of the project.
Clients are responsible for verifying that content and materials they provide are accurate and that they hold the rights to use them.
Third-Party Vendors & Contractor
Kanso may recommend third-party vendors, contractors, or tools but is not liable for their work, pricing, or timelines.
Any agreements made with third parties are the sole responsibility of the client and the third party involved.
Use of Our Website
You may not copy, distribute, or misuse any content from our website without permission.
Unauthorized use of our branding, images, or text is prohibited.
Privacy & Data Protection
Kanso values your privacy. Our [Privacy Policy] details how we collect, use, and protect your personal data.
Dispute Resolution
Any disputes will be resolved amicably through negotiation.
If unresolved, disputes may be subject to mediation or arbitration per local laws.
Support
Direct and prioritized communication with Kanso is included for questions and adjustments related to the contracted service, within the terms agreed in the proposal.
Updates to Terms
Kanso reserves the right to update these Terms at any time. Changes will be posted on our website, and continued use of our services implies acceptance of the updated Terms.
Contact Us
If you have any questions about these Terms or how we handle your project, please contact us at:
Kanso Bangkok, Thailand 389 Suan Phlu 8 Alley, Sathon
+34 666 126 961
Acceptance of a proposal implies agreement with these Terms and Conditions.